Terms of Service

Logistaan Technologies (referred to as "Logistaan", "we", "us", or "our") operates the https://Logistaan.com website and related services (the "Service"). By creating an account or using any services provided by Logistaan, you agree to be bound by the following Terms of Service, including our Privacy Policy, Acceptable Use Policy (AUP), and any additional guidelines referenced herein. If you are involved in selling COVID-19 related products, you must also comply with our Rules of Engagement for such products.

Services Overview

Logistaan provides a variety of digital logistics, courier management, and eCommerce facilitation services designed to support online selling and shipping for businesses ("Services"). These include creating online stores, booking couriers, tracking deliveries, managing returns, and generating reports. Any new tools or features added to our Services will also be subject to these Terms.

You may review the current version of our Terms of Service at any time on our website.

Modification of Terms

We reserve the right to update or modify these Terms at any time by posting revisions to the Logistaan website. Continued use of our Services after such changes constitutes your agreement to the revised terms. If you do not agree, you must stop using the Services immediately.

Account Registration & Obligations

To access our Services, you must register for a Logistaan account by providing accurate and complete information, including but not limited to:

• Phone number
• Full legal name
• Current address
• Email address
• Postal code
• Demographic profile (age, gender, occupation, education, government-issued ID)
• Valid payment details
• Browsing and usage activity on our site

Logistaan reserves the right to approve or reject any account registration at its sole discretion. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

Logistaan is not a marketplace. Any sale made via your store is solely between you and your customer. We are not liable for any disputes, issues, or legal consequences resulting from such transactions.

You are also responsible for any content uploaded or managed through your account (photos, descriptions, videos, files, etc.). A violation of these Terms or the AUP may result in immediate suspension or termination of your account.

Account Ownership

The individual or legal entity creating the account will be considered the Store Owner and will be solely responsible for managing it. Each store is linked to a single Store Owner, though one owner may operate multiple stores.

The Store Owner’s identity (including registered business name, if applicable) must be clearly visible on the store’s website.

Eligibility

Logistaan's Services are only available in selected regions of Pakistan. You may not use the platform if you are legally incompetent to contract under Pakistani law (e.g., undischarged insolvents). If you are between 13 and 18 years of age, you may only use the platform under parental or guardian supervision. Selling restricted or adult-only items to minors is strictly prohibited.

Payments

a. Our Role Logistaan acts as a limited payment collection agent only where logistics are provided through our platform. We do not take part in the underlying transaction and are not a buyer or seller. You are solely responsible for customer transactions, product performance, and resolving disputes.

b. Verification We may require additional documents to verify your identity or business before or during your use of our Services. This includes checking databases and running background or credit checks as needed.

c. Payouts You will receive net order payment proceeds (gross payment minus delivery charges, taxes, and fees) to your designated account. No interest will be paid on any amounts held. These funds are not considered deposits and are not protected under deposit guarantee schemes.

d. Taxes You are solely responsible for assessing, calculating, collecting, and remitting any applicable taxes associated with your sales and use of our Services.

e. Delivery Disputes & Recalls You are liable for all issues related to product delivery, including non-delivery, wrong delivery, theft, damage, or recall. Prompt notification to Logistaan is required in the event of a recall.

Delivery Services

Logistaan, or its logistics partners, will perform delivery services in a professional and industry-compliant manner.

You agree that

• You will provide accurate delivery item details.
• Delivery charges apply as per our rate card and may be revised at any time.
• Estimated delivery time is 3 working days, but may vary by location.
• In case of incorrect address or delivery details, redelivery charges will apply.
• You will provide true and verified information at all stages.
• Logistaan reserves the right to verify or reject registration based on incorrect or incomplete data.
• You use the site and Services at your own risk and discretion.
• You are solely responsible for all business transactions made through the site.

Disputes, Indemnity, and Liability

Any claims or disputes arising from Delivery Services will be subject to arbitration and governed by the laws of Pakistan. Logistaan will not mediate disputes between sellers and buyers.

You agree to indemnify and hold Logistaan harmless from any claims, losses, damages, or liabilities arising out of:

• Misrepresentation of product or service details
• Breach of any terms outlined in this agreement
• Delivery or product-related complaints
• Any third-party claims connected to your business or transactions

Confidentiality

“Confidential Information” shall include, but not be limited to, any and all information associated with a party’s business and not publicly known, including specific business information, technical processes and formulas, software, customer lists, prospective customer lists, names, addresses and other information regarding customers and prospective customers, product designs, sales, costs (including any relevant processing fees), price lists, and other unpublished financial information, business plans and marketing data, and any other confidential and proprietary information, whether or not marked as confidential or proprietary. Logistaan.com’s Confidential Information includes all information that you receive relating to us, or to the Services, that is not known to the general public, including information related to our security program and practices.

Each party agrees to use the other party’s Confidential Information solely as necessary for performing its obligations under these Terms of Service and in accordance with any other obligations in these Terms of Service including this section. Each party agrees that it shall take all reasonable steps, at least substantially equivalent to the steps it takes to protect its own proprietary information, to prevent the duplication, disclosure or use of any such Confidential Information, other than:

By or to its employees, agents, and subcontractors who must have access to such Confidential Information to perform such party’s obligations hereunder, who shall treat such Confidential Information as provided herein, and who are each subject to confidentiality obligations at least as stringent as those contained herein; or As required by law, regulation, or court order, provided that (if legally permitted) the receiving party shall give the disclosing party prompt written notice and use commercially reasonable efforts to ensure that such disclosure is accorded confidential treatment. Confidential Information shall not include any information that the receiving party can prove:

• (A) was already in the public domain, or already known or in the possession of the receiving party at the time of disclosure;
• (B) is independently developed by the receiving party without use of or reference to the other party’s Confidential Information and without breaching these Terms of Service; or
• (C) is rightly obtained by the receiving party from a third-party source without breaching any confidentiality obligation.

Disclaimer and limitation of liability

You expressly understand and agree that, to the extent permitted by applicable laws, Logistaan.com shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from your use of or inability to use the Services.

To the extent permitted by applicable laws, in no event shall Logistaan.com or its suppliers be liable for lost profits or any special, incidental, or consequential damages arising out of or in connection with our website, our Services, or these Terms of Service (however arising, including negligence). You agree to indemnify and hold Logistaan.com and (as applicable) its parent, subsidiaries, affiliates, partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or documents it incorporates by reference (including the Acceptable Use Policy), or your violation of any law or the rights of a third party.

Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis without any warranties or conditions of any kind, whether express, implied, or statutory.

Logistaan.com does not warrant that:

• the Services will be uninterrupted, timely, secure, or error-free;
• the results obtained from the use of the Services will be accurate or reliable;
• any errors in the Services will be corrected;
• the quality of any products, services, or information obtained through the Services will meet your expectations.

Logistaan.com is not responsible for any of your tax obligations or liabilities related to your use of the Services.

Waiver, severability, and complete agreement

The failure of Logistaan.com to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

If any provision of the Terms of Service, including all referenced documents, is held by a court of competent jurisdiction to be contrary to law, such provision shall be modified and interpreted to best fulfill the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.

These Terms of Service, including all referenced documents, constitute the entire agreement between you and Logistaan.com and govern your use of the Services and your Account, superseding any prior agreements between you and Logistaan.com, including any prior versions of the Terms of Service.

Intellectual property and customer content

Logistaan.com does not claim any intellectual property rights over the materials you upload to the Logistaan platform. All content and materials you upload to your Logistaan account remain your property.

By uploading content, you agree:

• To allow other internet users to view the materials you post publicly;
• To allow Logistaan.com to store, and in case of public content, display and use your materials; and
• That Logistaan.com may review and delete any materials submitted to the platform, although we are not obligated to do so.

You retain full ownership over all materials uploaded to your account. However, by making your content public, you grant others the right to view the publicly posted content. You are solely responsible for ensuring your content complies with all applicable laws and regulations.

Logistaan.com has a non-exclusive right and license to use your store name, logo, trademarks, and branding for promotional purposes related to the Logistaan service.

Cancellation and termination

You may cancel your account and terminate the Terms of Service at any time by contacting Logistaan.com Support and following the instructions provided.

Upon termination by either party:

• Logistaan.com will stop providing services, and your account will be inaccessible.
• No refunds (full or pro-rata) will be issued unless otherwise mentioned in these terms.
• Any outstanding dues up to the termination date become payable immediately.
• Your store page and related services will be taken offline.

We reserve the right to modify or terminate the Logistaan.com service, Terms of Service, and/or your account at any time without notice, unless required by applicable law. Termination will not affect any rights or obligations accrued before the termination date.

Fraud: Logistaan.com may suspend or terminate your account if fraudulent activity is suspected, whether confirmed via conviction, investigation, or settlement.

Third party services & liability

Consequential & Special Damages

Logistaan.com and its logistics partners are not liable for any indirect, consequential, or special damages, including loss of profit, market, data, or use, even if such losses were foreseeable.

Liabilities Not Assumed

Logistaan.com and its logistics partners are not responsible for delays, loss, or damage caused by:

• Acts of God or natural disasters
• War, embargo, or national emergencies
• Misrouting or delivery issues beyond our control
• Mishandling or damage caused to electronic or fragile items

Shipments arranged by customers to non-serviceable areas are also not covered.

Right of inspection

Logistaan.com and its logistics partners reserve the right (without obligation) to inspect any shipment, including opening parcels, at any time and for any reason.

Insurance coverage

Logistaan.com does not provide automatic insurance unless explicitly purchased during booking.

• FIRs and required documents can be provided for claiming from your insurer.
• You may buy transit insurance separately. In case of loss, claims must be made directly to the insurance company.
• Insurance excludes consequential losses, delays, or emotional damage.
• Logistaan.com is not responsible for claims unless insurance was purchased and documentation submitted properly.

Restricted items

The following items are not accepted for transportation by Logistaan.com or its logistics partners:

Currency, jewelry, bullion, antiques, alcohol, stamps, firearms, drugs, perishable goods, negotiable instruments, obscene/pornographic material, plants, animals, explosives, and other prohibited/hazardous items as per IATA, ICAO, or Pakistani law.

Claims policy

Logistaan.com and its logistics partners are not liable for any loss beyond Rs. 100/kg unless otherwise covered by separately purchased insurance.

• No claims will be processed unless all transport charges have been paid.
• Claims must be submitted within 15 days of booking. No records are maintained beyond 30 days.
• For Zero value COD or partially paid shipments, declared amounts must be clearly mentioned in the remarks column to qualify for any claim.

Returns policy

If a parcel is marked as "Returned" in the Logistaan.com system but is not physically received by the merchant:

• You must email a written request to support@dotsnc.com within 3 days of return status update.
• Requests beyond 3 days will not be entertained, and the return will be considered as received.

Please include the following in your email:

• Order Number
• Courier Tracking Number
• Courier Name
• Product Description & Purchase Invoice
• Packaging Details and Pictures
• COD Amount

Do not hand over or transfer any cash or payments to Logistaan.com employees directly. All official transactions must be processed through authorized bank channels or the Logistaan system.

Legal undertaking

As a merchant using Logistaan.com, you confirm that:

• Your shipments comply with all applicable laws and do not include prohibited, dangerous, or illegal items.
• All government taxes, levies, and duties are fully paid.
• You will provide valid documentation (invoices, bill of lading, etc.) when requested.
• In case of confiscation, detention, or legal issues, you will bear full responsibility and Logistaan.com will not be held liable.

You agree that Logistaan.com is solely a service provider facilitating warehousing and delivery, and not responsible for legal verification of shipment contents.

Indemnity clause

You agree to indemnify and hold harmless Logistaan.com, its employees, and logistics partners from any legal claims, financial damages, or reputation loss due to:

• Misrepresentation of goods
• Violation of Pakistani laws
• Seizure or confiscation of shipments
• False or incomplete documentation

Third party services

Logistaan.com may provide access to third-party tools, software, or services for your convenience (e.g., via integrations or marketplaces). These are:

• Provided "as is" without warranties or liability.
• Governed by the third-party’s terms and privacy policies.
• Used at your own risk and discretion.

Logistaan.com may receive commissions from such providers. However, the presence or integration of third-party services does not imply Logistaan’s endorsement or responsibility.

We highly recommend reading their terms of use before engaging any third-party service.

Feedback and reviews

Logistaan.com welcomes any suggestions, ideas, or feedback regarding improvements or additions to our services. By submitting any suggestions, reviews, or related material

(collectively referred to as “Feedback”) to Logistaan.com—whether shared directly with our team or posted on any platform operated by Logistaan.com—you acknowledge that such Feedback is not confidential and you are not entitled to any compensation. By providing this Feedback, you waive any rights to it, and grant Logistaan.com the unrestricted right to use, implement, modify, and adapt the Feedback without the need for further permission or licensing.

Any reviews you submit about third-party integrations, courier partners, or related services must be truthful and respectful. Reviews must not be illegal, obscene, defamatory, threatening, invasive of privacy, infringe intellectual property rights, or otherwise harmful or objectionable. Logistaan.com reserves the right (but not the obligation) to monitor, remove, or modify such content at its discretion.

Rights of third parties

Except for Logistaan.com, its affiliates, authorized users, or any party accessing the services under these Terms of Service, no third party shall have any right to enforce any part of these Terms. This applies even if such a third party is identified within the agreement. This clause does not affect the rights of any person or entity who legally acquires or is assigned these Terms.

Privacy & data protection

At Logistaan.com, we take your privacy and data protection seriously. By using our platform and services, you acknowledge and consent to the collection, usage, and disclosure of your personal data—and your customers’ data—in accordance with our Privacy Policy. We are committed to ensuring that your information is handled responsibly and securely at all times.

Claims & requests schedule

Reference schedule for claim / request / complaint types, cut-off times, prerequisites, and indicative resolution times.